Shipping & Delivery Policy – Digital Codes

At Power Card, we are committed to providing a fast and secure purchasing experience for our customers inside and outside the Kingdom of Saudi Arabia, through a clear and instant digital delivery system once payment is successfully completed.

During the checkout process on the Power Card store, customers may be required to enter certain necessary information, such as an email address or mobile number, to ensure proper delivery of digital codes.

We do not request any unnecessary information unrelated to the purchase process.

As all our products are fully digital, the available delivery methods at checkout are limited to:

• Email
• WhatsApp
• SMS (Text Messages)

There are no physical shipping or traditional delivery options.

Once payment is completed successfully, the order is processed automatically, and the digital code is sent directly to the customer using the contact method provided during checkout.

Our store operates on the Salla platform for order management and order status tracking, while the actual delivery of digital codes is completed outside the system via the delivery channels mentioned above.

First: Order Handling Time

Orders at Power Card are prepared and processed within 0 to 1 business day.

In most cases, digital codes are delivered instantly after successful payment.

In rare cases, processing may take up to one business day due to manual review or technical factors.

Second: Delivery / Transit Time

As the products are digital codes, delivery is electronic, not physical shipping.

Digital codes are sent to the customer immediately after order processing, within the timeframe mentioned above.

In rare technical cases, delivery may take up to 0–1 business day.

Third: Order Cut-Off Time

Our store operates 7 days a week, and orders are accepted and processed 24/7 with no daily cut-off time.

Since all products are digital and delivered electronically, orders are processed automatically once payment is completed, whether during weekdays or weekends.

In the event of scheduled maintenance or unexpected technical downtime, customers will be notified in advance through official store communication channels, along with the expected service resumption time.

Fourth: Delivery Method

Digital codes are delivered using one of the following methods:

• WhatsApp messages sent to the phone number provided in the order
• SMS (if available)
• Email address registered in the account or entered during checkout

Fifth: Shipping & Delivery Costs

There are no physical shipping fees, as all products are digital and do not require courier services.

All displayed prices apply to the digital product only.

Any additional fees (if applicable), such as payment gateway or bank charges, are clearly displayed on the checkout page before payment is completed.

Sixth: Taxes & Duties

Taxes or Value Added Tax (VAT) may apply according to the regulations in the customer’s country.

Any applicable tax amount is clearly shown on the checkout page before payment.

For customers outside the Kingdom of Saudi Arabia, any bank fees, currency conversion fees, or international charges are the responsibility of the customer, based on their bank or payment provider policies.

Note: All prices displayed in the store are VAT-inclusive, except in the cases mentioned above.

Seventh: Order Tracking

After completing a purchase, customers receive order details and an order number via one of the available contact methods (WhatsApp, SMS, or email).

Customers can:

• Review their order status through their account order history on the platform
• Contact customer support via WhatsApp to request order updates or code re-delivery if needed

Delivery of the digital code to the customer’s chosen contact method is considered successful completion of delivery.

Eighth: In Case of Delay

If any technical delay or unexpected issue occurs in the automated delivery system:

• The order will be reviewed manually by our team
• The digital code will be delivered within one hour from the time of manual review
• The customer will be informed of any updates via WhatsApp or email

Ninth: Delivery Coverage

Digital code delivery is available worldwide and is not limited to Saudi Arabia.

Any customer can complete a purchase through the payment gateways available on the Salla platform and receive digital codes easily after payment.

Tenth: Issues & Refund Policy

If the customer encounters any issue with the received code (such as the code not working or already used):

• Our support team will verify the code and the supplier system
• If the issue is confirmed to be from the store or supplier, the customer will be compensated or the code will be replaced

Due to the nature of digital products, monetary refunds may not always be possible, but Power Card is committed to providing a fair and appropriate solution for each case.

Eleventh: Support & Contact Information

For any inquiries or issues related to receiving or using digital codes, customers may contact our support team via:

• Mobile Number: 0537380550
• WhatsApp: +966537380550

Business Address

Al Jassah District – Ibn Abdul Street

Al Madinah Al Munawwarah 42389

Al Madinah Region

Kingdom of Saudi Arabia

Our customer service team operates throughout the day whenever possible to ensure prompt order follow-up and fast response to inquiries.